Pokerstars Login: Fix Verification, Locked Accounts, Withdrawals and Bonuses

You typed the password with Caps Lock on, and now the screen says your Pokerstars login is temporarily blocked. That lock usually comes from repeated failed attempts, not from a forgotten password alone.

Identity checks stuck or documents rejected

After you upload a document, a banner says your identity verification is incomplete or the file was refused. The account may stay limited until the check passes.

• The photo is blurry, or a corner of the document is cut off.
• The name on the document does not match the name on the account exactly.
• The document has expired or is not the type the check needs.
• You sent a screenshot instead of a direct photo or scan.
• Glare or a shadow hides part of the text or your face.

1. Open the identity section of your account and note which document type is still missing.
2. Take a new photo in daylight without flash, and keep the whole document inside the frame.
3. Check that your name, date of birth and address appear the same way as in your profile.
4. Upload the file again in a common format such as JPEG or PDF.
5. Wait for the review to finish before you upload more copies.
6. If the same file is refused twice, switch to a different document that shows the same detail.
7. For address proof, use a document that shows your name and full address clearly.
8. Remove any password or account number from the image before you send it.
9. Players in Pokerstars login follow the same steps, and documents issued there are accepted when they are current and legible.
10. Keep the file size within the upload limit shown on the form.
11. Do not crop the document to hide sensitive parts; cover them instead.
12. Submit the form only once per document to avoid duplicate reviews.
13. After approval, sign in from the same device to confirm the limit is gone.
14. If the check fails again, ask support which detail was unreadable.
15. Send a new copy only after you know what to correct.
16. Contact support when a valid document is rejected three times or the review stalls with no update.

Login blocked or account locked after failed attempts

The login form returns an error, or a message states that the account is locked after too many tries. This lock protects the account from guessing.

• Wrong password entered several times in a row.
• Caps Lock or a different keyboard layout changed the password you typed.
• A password manager filled an old password.
• The account is blocked because someone else tried to sign in.
• Two-factor codes are not arriving, so you cannot finish the login.

1. Stop trying the password; more attempts extend the lock.
2. Use the password reset link and set a new password you have not used before.
3. Type the new password by hand in a private browser window.
4. Check the keyboard language and Caps Lock before you submit.
5. Turn off autofill so an old password is not entered for you.
6. If a two-factor code is required, request a new one and enter it within the time shown.
7. Make sure your phone clock is set to automatic, so codes match.
8. Sign in from a network you trust rather than public Wi-Fi.
9. Clear the browser cache if the login page keeps showing an old error.
10. Try a second browser to rule out an extension blocking cookies.
11. Write the new password in a password manager to avoid another reset.
12. Check the email inbox for a message about unusual sign-in activity.
13. Confirm that your registered email still works; a lost inbox blocks recovery.
14. If the lock remains after the reset, note the exact message shown on screen.
15. Ask support to lift the lock and confirm your identity if asked.
16. Contact support when a correct password and a fresh two-factor code both fail.

Withdrawal pending longer than expected

The withdrawal sits in a pending state while the balance stays visible but cannot be used. A pending withdrawal can be caused by an unfinished check or an open bonus condition.

• Identity verification is still incomplete on the account.
• A bonus is active and its play conditions are not met yet.
• The withdrawal returns to the payment method used for the deposit.
• You requested a new withdrawal while an earlier one was still pending.
• Account details differ from the ones used to make the deposit.

1. Open the withdrawal history and note the status of each request.
2. Finish any outstanding identity step before you expect the money to move.
3. Check whether an active bonus still has conditions attached to the balance.
4. Cancel a duplicate request if two withdrawals are pending at once.
5. Make sure the payment details on the account match the ones you deposited with.
6. Do not spend the pending amount; it is not available for play.
7. Complete any source-of-funds question the account has asked for.
8. Keep the confirmation email or reference number of the request.
9. Wait for the pending period to pass before you contact support.
10. If the status changes to declined, read the reason shown next to it.
11. Correct the reason and submit a new request once.
12. For players with a Pokerstars Canada account, the same pending rules apply to withdrawals.
13. Avoid opening a second account to speed up a payout; that adds a new check.
14. Take a screenshot of the pending request with its reference number.
15. Send that screenshot to support instead of describing the problem in general words.
16. Contact support when the request stays pending well past the stated period or the reason is unclear.

Welcome bonus or free spins not credited

The deposit appears in your balance, but the welcome bonus or free spins do not appear in the bonus section. A missing credit often follows a deposit made without the bonus code.

• The bonus code was not entered at the time of the deposit.
• The deposit was made with a method that does not qualify for the offer.
• The bonus was already claimed on an earlier deposit.
• Free spins are waiting in a separate section and were not activated.
• The account has an unfinished identity check that holds the bonus.

1. Open the bonus section and look for an unclaimed offer waiting to be activated.
2. Check your deposit history to see whether the code was attached to the deposit.
3. If the code was missing, contact support before you deposit again.
4. Confirm that the deposit method you used is part of the offer.
5. Enter any remaining Pokerstars codes only in the box shown for them, never in the password field.
6. Activate free spins from the bonus area before you open the game.
7. Finish the identity check if the bonus is held behind it.
8. Do not withdraw the qualifying deposit while the bonus is pending.
9. Read the bonus conditions in your account to see which game counts toward play.
10. Keep a screenshot of the deposit and the bonus offer you accepted.
11. If the bonus appears but the spins do not, open the eligible game from the bonus link.
12. For a Pokerstars casino Canada player, the same bonus area holds the welcome offer and spins.
13. Avoid claiming a second welcome offer on a new account; it will be refused.
14. Send support your deposit reference and the name of the offer.
15. Ask which condition failed if the bonus was refused.
16. Contact support when a qualifying deposit and a valid code still leave the bonus missing.

Before you deposit or request a withdrawal, finish identity verification and claim any bonus from the bonus section first; that one order of steps prevents most login and payout delays.